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Privacy Policy

Data Privacy Terms and Conditions Overview

We know that you care how your information is used and shared across the internet and appreciate the trust you placed upon us in responsibly and sensibly handling information related to you. This notice describes the privacy policy of Ono Teas. By visiting OnoTeas.com, you are accepting and consenting to the practices described in this Privacy Policy.

Ono Teas, a brand of MH01 (“us”, “we”, or “our”) operates the www.onoteas.com website (the “Service”) and any other website within www.onoteas.com, www.onoteas.in, www.onoexperiences.in, www.onoexperiences.com. This policy governs the data privacy and related processes followed by Ono Teas.

Service

We are in the business of offering quality products to our customers and prospects using a secure, fast and consumer centric e-commerce platform. During the course of discharging our duties of providing the aforementioned services, we may collect and use some personally identifiable and transactional data about you. This data intends to understand our customers better, helps us discharge our obligations to our customers and improve their overall experience over a period of time. By using our website, services and other web/offline properties we may come up from time to time, you agree to this collection and use of information in accordance with this policy. This privacy policy supersedes all other privacy related policies mentioned across our web properties.

Information Collection and Use

We collect various direct and indirect data point associated with you as a person and your activities within our web properties to continuously improve your sales experience and our service quality before, during and after your transactions with us.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Any information entered by you on the website is stored. This information is used for the purpose of responding efficiently to requests made, providing better customized shopping experience for you, developing better communication with you, and improving our own platform.

Usage Data

We may collect information on the accessibility and usage of our products and services (“Usage Data”). This Usage Data may include, but is not limited to, information, such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. We may also store the information we get about your mobile device(s) and location for internal analysis, giving you better personalized content.

Tracking and Cookies Data

We use cookies and similar tracking technologies to track the activity on our web properties and hold certain information related to you. This information may be shared from time to time, with our marketing and channel partners to improve our services to you over a period of time.

Data Policy related to Cookies

Cookies are files with small amount of data which may include an anonymous unique identifier, that are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service offerings.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some aspects of our product and service offerings, such as adding our products to the cart, proceeding to Checkout, or access to any of the Ono Teas products that require you to sign in.

Examples of cookies we use:

  • Session cookies: We use Session Cookies to operate our Service.
  • Preference cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security cookies: We use Security Cookies for security purposes.

Use of Data

Ono Teas uses the collected data for various purposes:

  • To provide and maintain our product offerings and services;
  • To notify you about changes to our product offerings and services;
  • To allow you to participate in interactive features should you choose to do so;
  • To provide you with adequate and best in class customer care and support;
  • To monitor and analyze the usage of various services used and provide a world class experience to you whilst working on improve them over time;
  • To detect, prevent and address any technical issues.

Transfer of Data Policy

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction, where the data protection laws may differ than those from your jurisdiction.

If you choose to provide information to us, please note that we transfer the data, including Personal Data, to different locations around the world to improve data redundancy and take steps for disaster management. We also process data at different locations to improve latency and speed of our service offerings.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to this transfer.

Ono Teas will take all steps reasonably necessary to ensure that your data is treated securely and, in accordance with this Privacy Policy, no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Legal Requirements

Ono Teas may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation;
  • To protect and defend the rights or property of Ono Teas;
  • To prevent or investigate possible wrong doings, in connection with our product offerings or services;
  • To protect the personal safety of our customers or the public.

Security of Data

The security of your data is important to us but it is imperative to know that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our service offerings (“Service Providers”), to provide such offerings on our behalf, to perform services are used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our service offerings. These may involve tools to collect personally identifiable data, transactional data and behavioral data. Such data will be used by our analytic teams along with our partner service providers to improve your sales experience on our online and offline properties.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit, as a result of it.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy

While tea is a universal drink and consumed by all across the globe, our product offerings and services do not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.

Changes to this Privacy Policy

Change is the only constant of a surviving business. For you, this means that our Privacy Policy will also update from time to time. Every effort is taken to update you on this regard. We try to send constant notifications and reminder to you from our end, unless you unsubscribe to those emails. We update the “effective date” at the top of this Privacy Policy to help you understand, from when is the given policy effective. Nonetheless, we would recommend checking this section from time to time, to ensure you are up-to-date. Changes to this Privacy Policy are effective when they are posted on this page.

Please do remember, the protection of our customers’ information is the promise we stand behind.

Contact Us

If you have any questions about this Privacy Policy, please contact us by visiting this page on our website or writing to us on wecare@onoteas.com. We try to respond within 24 hours of a query/concern being raised but during the time of heavy workloads, we may take up to 72 hours to respond to you with an appropriate solution.